Exchange & Return Policy
At AMAVASYA, customer satisfaction is our top priority. We aim to provide a smooth and hassle free shopping experience for all our customers.
ELIGIBILITY
- Articles purchased online are eligible for exchange within 7–14 days of delivery.
- Items must be unused, unwashed, unaltered, and with all tags attached.
- Products must be returned in their original packaging.
- A valid proof of purchase (order number or confirmation email) is required.
- Sale or discounted items are not eligible for exchange or return.
- Customers must provide proof if they received a damaged, defective, incorrect, or wrong-sized item.
EXCHANGE POLICY
- Customers can request an exchange via email or WhatsApp within 7–14 days of delivery.
- Exchange requests are subject to product verification.
- Customers may exchange the item for another item of equal value or for a higher-value item by paying the difference.
- If the requested item is unavailable, store credit or voucher may be issued.
- Exchange processing may take 7–14 working days.
RETURN POLICY
Returns are only accepted if:
- The customer received the wrong item
- The item received was damaged or defective
Conditions:
- Product must be unused and in original condition
- All tags and packaging must be intact
- Proof of defect/damage may be required
Once verified, customers will receive:
- Store credit, or
- Exchange voucher
REFUND POLICY
- Cash refunds are not available.
- Approved refunds will be issued as: store credit, coupon code & exchange voucher.
IMPORTANT NOTE (JEWELLERY ITEMS)
- Jewellery items are not eligible for exchange or return due to hygiene and safety reasons.
- Once purchased, jewellery items cannot be refunded, exchanged, or replaced.
- Customers are requested to check product details carefully before placing an order.
