FAQs
No, you can checkout as a guest. However, an account makes checkout faster and allows order tracking and exchange requests.
Click account icon, select create account, enter details and register using a valid email address.
Click forgot password, enter email, and you will receive a reset link to create a new password.
Go to your account → Addresses section → edit, delete or add new address.
Log in to your account and open dashboard to view order history.
Add items to cart, proceed to checkout, fill details, select payment method and complete order.
Yes, you can call 0327 4195050 to place your order.
Order changes are possible only before processing. Once shipped, changes are not possible.
You will receive a tracking ID via email after dispatch to track your order online.
Contact us within 24–48 hours with proof (image/video) and we will resolve your issue.
No, jewellery items are strictly non-exchangeable and non-returnable due to hygiene and safety reasons.
We only accept Cash on Delivery (COD) as the payment method.
